Review by exception. Only departures from standard are listed here. Everything that ran to standard this week — and most things did — is not discussed, not re-explained, and not on this page. The gauge for the week read 73.5% (A 92.0% × D 85.0% × E 94.0%).
Departures from standard — the only items reviewed
| Departure | Gauge part | Size of departure | Decision recorded |
|---|---|---|---|
| 27 of 180 claims due were submitted after their daily cutoff | D · Delivered on time | D read 85.0% against a 90.0% standard | Pilot two smaller batches a day — see One Plan, Four Gates. Owner: Elena. Starts Oct 26. |
| 16 planned hours were uncovered across the week | A · Available | A read 92.0% against a 95.0% standard | Publish a cross-cover roster every Friday for the week ahead. Owner: Dana. Starts Oct 23. |
| 3 of 50 claims in the audit sample carried an error | E · Exact | E read 94.0% against a 97.0% standard | All three errors traced to one code family; Marcus to brief the team and add it to the pre-submit checklist. Done by Oct 21. |
| PPC read 76.0% — three of six misses were RC-1, waiting on clinic information | Commitments (Module 2) | 9.0 points below the team’s 85.0% standard | Agree a 10:00 a.m. information cutoff with the clinics and log any miss against it. Owner: Dana. Ask made Oct 20. |
| In Progress sat at its WIP limit from Wednesday onward | Flow (Module 3) | Limit reached 3 of 5 days | No limit change. Hold the rule for two more weeks and re-read flow time before deciding. Owner: Dana. |
One controllable input for each gauge part
Outcomes are reviewed above; inputs are what the team controls day to day. One input metric is named for each part of the gauge, and it is read first next week.
| Gauge part | Controllable input metric | This week |
|---|---|---|
| A · Available | Cross-cover slots filled on the Friday roster, of slots needed | 7 of 10 |
| D · Delivered on time | Days the noon batch left on time, of 5 working days | 4 of 5 |
| E · Exact | Claims passed through the pre-submit checklist, of claims submitted | 171 of 180 |
INPUT CHECK · 171 ÷ 180 = 95.0% CHECKLIST USE · CROSS-COVER 7 OF 10 = 70.0%
Decisions recorded: five. Each carries an owner and a date, and each will be read back at next week’s review before any new business is taken. Nothing else was decided, and nothing decided here was left unrecorded.